A Message to Our Valued Owners:
We would like to thank you for your selection of a Subaru vehicle. At Subaru, we take pride in our products and are committed to your continued satisfaction. It is with your continued satisfaction in mind that we are announcing the following recall service program.
Subaru of America, Inc. has decided that a defect, which relates to motor vehicle safety, exists in all 2006 - 2014 model year Tribeca vehicles.
Over time, rust and/or solidified grease in the hood latch may cause the springs inside of the hood safety system and/or the hood lock system to not return to their proper positions. If the hood safety system and the hood lock system fail at the same time, the hood may unexpectedly open when the vehicle is moving. This may interfere with the driver.s visibility, increasing the risk of a vehicle crash. This could happen without warning.
WQX-59 Safety Recall FAQs:
Q: What should I do?
A: You should immediately contact your Subaru retailer (dealer) for an appointment to have the phase one repair performed.
*It is important to have both phase repairs performed on your vehicle. *
Q: What will be done to the vehicle?
A: Subaru will replace the hood latch with a modified one, at no cost to you. However, the final countermeasure parts are not yet available; therefore, the remedy plan will be conducted in two phases:
Phase one of the remedy plan is an interim repair, which will be performed at no cost to you. Retailers will inspect, clean and lubricate the hood safety system and hood lock system. After this is performed, they will check for proper operation. If it does not work properly, the hood latch will be replaced with the current style part.
Phase two of the remedy plan is the final countermeasure repair, which will be performed at no cost to you. Retailers will install a new countermeasure hood latch. We expect the final countermeasure parts to be available later this year.
Once the final countermeasure parts are available, you will be notified to schedule an appointment for the final (phase two) repair.
Q: What Subaru models are involved?
A: All 2006 - 2014 model year Tribeca vehicles.
Q: Do I need to make an appointment?
A: Yes. Please contact your servicing Subaru retailer to set up an appointment to ensure that the retailer is able to allocate a time slot to best accommodate you.
Q: How much will this recall cost?
A: This recall will be performed free of charge at any authorized Subaru retailer.
Q: Do I have to return to the retailer where I bought the car?
A: Any authorized Subaru retailer will be able to perform this recall free of charge for you.
Q: Can I have this recall performed at an independent repair facility?
A: Only an authorized Subaru retailer can perform this recall free of charge for you.
Q: How long will this repair take?
A: The time to perform this repair is approximately 40 minutes. However, it may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment to allow your Subaru retailer flexibility in scheduling.
Q: What if I already paid for this repair?
A: If you have already paid for repairs associated with this condition, you may be eligible for reimbursement. Reimbursement consideration will be based on the amount an authorized Subaru retailer in your area would charge for the same repair.
Please send the original service repair order, which has the name of the repair facility, date of repair, mileage at the time of repair, complete 17-digit vehicle identification number (VIN), and your name, with correct mailing address and telephone number to the address listed below.
Subaru of America, Inc.
Customer-Retailer Services Department, Attention: WQX-59 Recall
P.O. Box 6000, Cherry Hill, NJ 08034-6000
Please send original receipts only and retain a photocopy for your records. Please be assured that we will attempt to process your reimbursement request as quickly as possible, but it may take up to 60 days for this process to be completed.
Q: If I paid for this repair previously do I need to have the retailer inspect the vehicle?
A: Yes. Please contact your servicing Subaru retailer to set up an appointment to complete phase one of the remedy plan.
Q: If I no longer own the vehicle what should I do?
A: If you no longer own your vehicle, please update owner information online, at www.subaru.com/customer-support.html, by selecting Email Us then selecting Update Address from the drop down menu.